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PRIVACY POLICY

Who Are We?

We are SMS TOGETHER. (we, us, our) a retail online shopping company registered in England & Wales.

VAT No: GB222001192

We are registered with the Information Commissioner in accordance with the Data Protection Act 1998, Data Protection Registration no: Z2680185. We are the Data Controller of your personal information for the purpose of the Act.

You can get in touch with us in any of the following ways:

Email: office@smstogether.co.uk
Phone: 01202 798793 (Monday to Friday: 9am - 5pm)
Address: Unit 1 Whitemoor House, Holt, Wimborne, Dorset, BH21 7DA, United Kingdom

Our Promise

We take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.  We will never sell, share or use your personal information other than as described here.

About This Privacy Policy

This policy sets out how we will use and share the information that you give.  This policy describes your relationship with SMS Together and how we process your data.

How to Change Your Preferences

You can visit our website to contact us to change your preferences at any time. You can also call or email us using the details listed above.

How We Operate

We operate in line with Data Protection Act 1998 and General Data Protection Regulation (GDPR ). We are committed to maintaining your personal rights and allow all users to change or withdraw their opt-in options at any time.  You have the right to complain to the relevant authorities, namely the Information Commissioner’s Office. We will be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

Who This Privacy Policy Applies To

SMS Together. operates an online shopping platform. This policy relates to users of SMS Together. online shopping website and associated suppliers.  Processing of your data is required in order to offer you these services.  This policy applies to individuals who have interacted with SMS Together as a customer; contacted us for more information; signed-up for our newsletter; or engaged with us in any other way.

Information We Collect from You

This section describes the lawful basis for processing your data and applies to the information about yourself that you choose to provide us with or that you allow us to collect. For example:

•    You place an order with us
•    You may ask a question about a product on our website
•    You may contact us about our product and services, via email, telephone or through our website

This includes:

•    Full name
•    Email address
•    Contact telephone number
•    Delivery address
•    Billing address

Above information is required for us to process payment and deliver your order to your chosen delivery address by us when you place an order with us online or over the telephone on a contractual basis.

Information Collected Automatically

We store some information automatically as you visit our site, such as; the IP address of your device used when visiting our website and pages for the purpose of security and information on how you use our website for market research. You can find more info regarding the information collected automatically by visiting our cookie policy page. The information provided by you will assist us to offer you the best possible experience.
We are committed to being transparent regarding the data and your privacy.

We DO NOT Collect

Sensitive Data About You
Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Credit/Debit Card Details
We DO NOT store or hold your credit/debit card details during the order process. It is solely collected and stored by our third-party payment processor, PayPal.

You can read more about PayPal user agreement:
https://www.paypal.com/uk/webapps/mpp/ua/useragreement-full
You can read more about PayPal Privacy Policy:
https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

How We Use Your Information

•    Processing your order. For example, we need to supply address details to our delivery companies in order to deliver your order
•    We may send text message to your telephone number about your order updates or delivery info such as tracking details
•    Offer better service and products to you. For example, we use anonymised data to offer or recommend popular products to you
•    Notify you about changes regarding our products, services, policy or terms and conditions
•    Send you updates such as; offers, new product announcements, events via our newsletter you may have opted in for
•    Request feedback and review about our products and services

Access To Your Information

Without your consent, we will never sell, distribute or share any information you provide to us, unless we are required to do so by law.

We may disclose your information to any member of our group or affiliates and for delivery of your order such as Royal Mail, DPD. For example, without providing your delivery address and telephone number to DPD courier service, we will not be able deliver your order or send you tracking details.
We may also disclose your information where we need to comply with legal or regulatory obligations or to assist fraud protection and minimise credit risk.

Your Consent

By submitting your personal data on this site, you are affirming your explicit consent for such information to be used in accordance with this privacy policy.

Once you have given your consent, you can amend or withdraw your consent at anytime.  You can also choose to object to processing at anytime.  We respect all user rights as defined in GDPR.  If you have any comments or wish to complain please visit our website or contact us anytime.

Email: office@smstogether.co.uk
Phone: 01202 798793 (Monday to Friday: 9am - 5pm)
Address: Unit 1, Whitemoor House, Holt, Wimborne, Dorset, BH21 7DA

Consent Withdrawal

If you have consented to receive our newsletters, which provides product updates and special offers, you have the right to withdraw consent at any time, by simply clicking the unsubscribe link at the bottom of every email you receive from us.

Data Retention

If you have created an account, we will retain information provided indefinitely, so that you (the customer) can access information about your order history or communications with us, regarding those orders. However, we will anonymise your account details after 7 years. If you wish to close your account please contact us.

We will also retain records for the purposes of satisfying any legal, accounting or reporting requirements as governed by law and in the interest of preventing crime and fraud.

Your Rights

In compliance with GDPR you have the following rights under data protection laws in relation to your personal data:

•    The right to be informed
•    Request access to your personal data
•    Request correction of your personal data
•    Request erasure of your personal data
•    Object to processing of your personal data
•    Request restriction of processing your personal data
•    Request transfer of your personal data
•    Right not to be subject to automated decision making and profiling

You can see more about these rights at:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

Data Access Requests

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Third Parties

We may have to share your personal data with the parties set out below for the purposes described in this document:

•    Service providers who provide IT and system administration services
•    Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, credit scoring, banking, legal, fraud protection, insurance and accounting services
•    HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances
•    Third parties to whom we sell, transfer, or merge parts of our business or our assets

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

Security

Our website is protected with the latest Secure Socket Layer (SSL) and 256 Bit Geotrust encryption technology.
We have also put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. The Internet is not a 100% secure medium and we cannot guarantee the security of any data you disclose online. You accept the risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

3rd Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

If you have any queries or concerns about your data usage please contact us.

Contacting Us

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to Contact Us.